General Products

• To ensure a smooth return process, we kindly ask you to inspect your order upon arrival.
• If you receive a damaged, defective, or incorrect item, please contact us within 3 business days at [contact@jadedilluzions.com] with clear photos of the issue.
• We will work with our fulfillment partner to resolve the problem by offering a replacement of the same product.
  

Important Notes

• Unfortunately, we cannot offer refunds or exchanges for general dissatisfaction with a product.
• Color variations may occur due to screen differences on various devices. We strive for realistic photos, but slight variations are possible.
• We cannot be held responsible for missed deliveries due to incorrect customer-provided contact or shipping information.
• International orders: Please note that international orders are at your own risk. We do not issue refunds or replacements for extremely delayed or lost packages. 
• All sales are final for general products. We cannot offer refunds or exchanges for general dissatisfaction with a product, including change of heart or mind.
  
  

Akashic Record Reading

• We understand that readings are a personal experience. If you're genuinely unsatisfied with your Akashic Record reading within 30 days of receiving it, we will offer a full refund.

European Union 14-Day Cooling-Off Period

• If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unworn/unused with tags and original packaging. You'll also need the receipt or proof of purchase.